Privacy for SHAZAM BOLT$ Consumers
Cardholder privacy is important to SHAZAM. This privacy policy explains how we collect, share, use and protect information when you visit or use our online service and any other online services offered by SHAZAM® BOLT$™ websites and the SHAZAM BOLT$ mobile application. Our goal is to maintain your comfort and trust when handling your personal information. SHAZAM is the sole owner of the information collected. We will not sell or rent this information to others.
The security of your personal information is of high priority. We protect this information by maintaining physical, electronic and procedural precautions that meet applicable law/best practices. SHAZAM recommends that you verify you are on a secure site by looking for a closed lock icon at the bottom of your Web browser or by looking for "https" at the beginning of the address page. We equally train our employees in the proper handling of personal information.
Our online privacy statement does not cover:
  • Information collected and used via social media
  • Information you provide to the application marketplace (Android and iTunes®)
  1. What information do we collect?
    We collect two types of online information: non-personal and personal.
    Non-personal information
    When you visit our site or application, we gather information such as unique or other device identifiers; device software and firmware information; device operating system type or model; browser characteristics, domain and other system settings; and the country, time zone and geo-location of your device.
    Personal information
    In addition to the information described in the previous section, we may also gather personal information you provide to us, such as your name, address, mobile number and email address. Collecting this personal information enables us to offer you online experiences that help you with your financial needs. For example: We collect personal information when you are:
    • Registering a SHAZAM BOLT$ account
    • Performing transactions with your SHAZAM BOLT$ account
    If your financial institution has enrolled in person-to-person (P2P) payments with the SHAZAM BOLT$ product, we collect personal information about your transactions and how you interact with other SHAZAM BOLT$ users. Collecting this information enables us to provide you with these services.
    If we have received personal information from you, or have information that is publicly available from other sources, we may use it in combination with the information that SHAZAM BOLT$ collects online. This information may be used to better tailor or personalize our service and communications with you, both online and offline. If you are communicated to and wish to no longer receive such communication, you may utilize the 'Unsubscribe' link at the bottom of the message. 'Unsubscribe' will not be available on the application alerts, as these are transactional based. If you would like to no longer receive any messages from SHAZAM BOLT$, you must terminate your account.
    If you are a SHAZAM BOLT$ customer, the personal information you provide online is held by the SHAZAM company (SHAZAM, Inc., ITS, Inc., and ITS Bank). The data collected is only shared with the institution that your debit account resides. You can access and/or change information in connection with your account or application by logging into your account online or contacting your participating financial institution.
  2. How do we use the information we collect?
    SHAZAM uses the information we collect about and from you to provide services, manage our business and to offer an enhanced, personalized online experience on our website/application.
    The information we collect allows us to:
    • Recognize you when you return to our site so we can personalize your experience
    • Process applications and transactions
    • Respond to your requests
    • Recognize and provide you with account-related benefits and information
    • Respond to court orders and subpoenas
    • Directly market new product enhancements and offerings to you
    We may also use personal information, such as your email or postal address, to deliver communications to you directly to elicit user feedback or notify you of future SHAZAM BOLT$ enhancements.
  3. Can you control your information that's collected and used online?
    It is critical to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.
    When you provide your email address, we will use it to send you transaction alerts and system notifications. Customers whose email addresses have been provided to SHAZAM for the purpose of requesting another user to register can opt out of the use of their email address through the "Opt-Out" link provided in our registration request emails. Please keep in mind that we will continue to notify you by email.
If there is concern about the information that SHAZAM is collecting or the use of such information collected, please contact SHAZAM client Support at 800-537-5427.
From time to time, we may change this privacy statement. The effective date of this statement, as indicated below, shows the last time this statement was revised or materially changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the statement.
Effective Date
This privacy statement was last modified July 08, 2015.