SHAZAM® BOLT$™ Application Customer Help

SHAZAM® BOLT$ Help

An asterisk (*) indicates features not available for all users.

 

Getting Started

 

Access

SHAZAM BOLT$ is also available on all iPhone models, iPad tablets, and Android phones. .

 

Functionality

If you receive an invitation and sign up for SHAZAM BOLT$, you can receive money from an eligible SHAZAM BOLT$ user via your debit card

 

If you have a SHAZAM-branded debit card and your financial institution uses the SHAZAM BOLT$ service, you can:

 

  • View balance information for a debit card’s primary account
  • Receive transaction amount alerts
  • Receive mail, phone or Internet transaction alerts
  • Receive international transaction alerts
  • *Receive suspicious transaction alerts
  • *Temporarily block future transactions on a card
  • *Send money to a SHAZAM BOLT$ user’s debit card
  • *Receive money from an eligible SHAZAM BOLT$ user’s debit card

 

Security

 

Data Security

You create a unique username and password when signing up to use SHAZAM BOLT$. The application doesn’t store your password, Social Security number (SSN) or account information on the device. SHAZAM encrypts the messages sent and received by the application. We regularly engage outside mobile security consultants to review the security of the application.

 

Change Password

Change Password.

 

Edit Profile

User Profile.

 

Cards

 

Cards Allowed

SHAZAM BOLT$ supports one or more debit cards.

 

Add

Add Card.

 

Update Expiration Date

Modify Expiration Date.

 

Remove

Remove Card.


*Transaction Control

Transaction Control.


Using the check box, you can temporarily block future transactions on a card. You can also remove a temporary block you placed. While a card is blocked, certain SHAZAM BOLT$ functionality may be unavailable.


Possible statuses for a card include:

 

  • Not blocked
  • Blocked by you
  • Blocked by your financial institution
  • Blocked by you and your financial institution

If you have questions about blocks placed by your financial institution, please contact your financial institution.

 

Alerts

 

Edit Alert Settings

Modify Alert Settings.

 

Transaction Alerts

These are alerts you establish to monitor your card activity. Call your financial institution if you receive an alert for a transaction you didn’t authorize.

 

The alert types include:

 

  • Transaction amount alert
  • Internet or phone transaction alert
  • International transaction alert
  • Suspicious transaction alert

 

Suspicious Transaction Alert

You’re automatically enrolled for suspicious transaction alerts if your financial institution offers this feature. If you receive a suspicious transaction alert, call SHAZAM toll-free at 866-508-2693 to review the suspicious activity with a fraud specialist.

 

*Sending Money

 

Send Money

Send Money.

 

Eligibility

Only cardholders whose financial institutions use SHAZAM BOLT$ and the Send Money feature are eligible to send money. During registration, a screen will list the functionality available to you. Also, you’ll see the Send Money option in Cards & Balances if it’s available to you.

 

Timing

When you send money, it’s transferred instantly. However, settlement of the funds depends on the operational procedures of the recipient’s financial institution.

 

Add Recipient

There are two ways to add a recipient:

 

  • Manage Payments > Add Recipient. Enter an email address and nickname (optional) and select Add.

 

  • Send Money
    1. Enter a new email address and nickname (optional) and select Next.
    2. We’ll check to see if the recipient is already using SHAZAM BOLT$. If not, you can send him or her an invitation email.
    3. The recipient can register for SHAZAM BOLT$ if he or she has a debit card.
    4. You’ll be notified once the recipient is registered. If you don’t receive notice, check with the recipient to see if he or she was able to register.

Edit Recipient

Manage Payments > Edit Recipient.

 

Delete Recipient

Manage Payments > Delete Recipient.

 

Transaction Confirmation

You’ll receive confirmation once the transaction is initiated. An electronic receipt will also be sent to your primary email address.

 

Money Not Received

If the recipient says he or she didn’t receive the money, contact your financial institution for help.

 

Lost Receipt

Contact your financial institution to receive another copy of the receipt.

 

Fees

The cost of sending money depends on your financial institution’s settings. Contact your financial institution for more details.

 

Receiving Money

 

Eligibility

Anyone with a debit card can register and use SHAZAM BOLT$ to receive money from a SHAZAM BOLT$ cardholder. Simply accept the invitation you receive via email and follow the steps provided.

 

Timing

When a SHAZAM BOLT$ cardholder sends you money, it’s transferred instantly. However, settlement of the funds depends on the operational procedures of your financial institution.

 

Transaction Confirmation

An electronic receipt will be sent to your primary email address.

 

Money Not Received

If a SHAZAM BOLT$ cardholder sends you money but you don’t receive it as expected, contact the sender. The sender can then contact his or her financial institution for help.

 

More Help